Online Purchases:

Valley Medical Supplies will provide refunds based on the full purchase price less shipping for any online order if returned within 7 days of receiving item.

Return/Refund Process (PLEASE READ CAREFULLY)

  1. You submit a return/refund request (See below)
  2. We evaluate your return/refund request and either approve or deny
  3. We reach out to the manufacturer/vendor to request a return authorization approval and number (this could take up to a week)
  4. We send you the return authorization number and return address
  5. You ship your product to the address we provide at your own expense
  6. For some products there is a restocking fee (which will be deducted out of the refund you receive)
  7. After we receive notification from the manufacturer/vendor that the product was returned to them in new and unused condition, we will then issue you your refund.

To Receive a Refund:

  • Product must be unused in its original packaging
  • You must ship at your own expense to Valley Medical Supplies, LLC
  • You must return item within 7 days of receiving your online order

Requesting a Refund:

  • Please submit a refund request by emailing: vms.ecom@valleymedicalsupplies.com
  • Please include the following information so we can make the process as smooth as possible
    • Name
    • Phone number
    • Order number (If you have it)
    • Description of the item you are wanting to return
    • Reason for the return
    • Condition of item (New and unopened, opened and out of packaging)

If you purchase a defective product from Valley Medical Supplies, it may be exchanged for an identical product.

To receive a replacement:

Please email vms.ecom@valleymedicalsupplies.com with your original online order number, asking for a replacement to be sent. Valley Medical Supplies will send a new order to replace the defective item. In most cases, the defective item can be discarded.